Returns & Exchange Policy

Returns & Exchange Policy

ACCESSORIES​

All sales are final. We will accept exchanges for products damaged in transit or if the incorrect item was shipped.

CLOTHING

Clothing can be exchanged for a different size within 30 days after delivery unless marked FINAL SALE. ​ Item must be unworn, unwashed, undamaged, and unused with all original tags and packaging. We reserve the right to refuse an exchange if the returned clothing does not fall within the previously listed criteria and will ask you to pay to have it returned to you.

IMPORTANT!

It is the customer's responsibility to inspect and report any defects, shortages, or exchanges. Please contact us here within 30 days after delivery. All claims reported after the 30th day will not be honored, with NO exceptions.

Please contact us here beforehand to ensure your request falls within the thirty days and the arrival time back to our distribution center is not counted against the time frame.

Shipping charges for the initial purchase are non-refundable.
Shipping charged for returns/exchanges is non-refundable regardless of circumstances. There are no exceptions in this regard. If you wish to exchange any of the merchandise under the policies listed above, the exchange merchandise shipping fees will need to be covered by the customer.

Shipping charges for orders that are deemed "undeliverable" by the shipping carrier are non-refundable. Please ensure the correct "ship-to" address, as we do not modify shipping addresses in any way before or after they leave our distribution center. ​ The policy outlined above applies only to merchandise sold online from our Jolly Merch Shop in the US and Canada, not the Philippines or other countries.